Terms of service
Overview
Welcome to Furniture Now. The terms “we”, “us” and “our” refer to Furniture Now. These Terms of Service apply when you visit furniturenow.co.nz, browse our products, place an order, create an account, contact us, or use any services provided through our website or related sales channels.
Furniture Now is powered by Shopify, which enables us to provide our online store, checkout, order management, and related services.
By using our website or placing an order with Furniture Now, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on our website. If you do not agree with these terms, please do not use our website or place an order.
Nothing in these Terms limits or excludes any rights you may have under applicable New Zealand consumer law.
SECTION 1 - Access and Account
Customers are responsible for providing accurate, current, and complete information when using our website, creating an account, placing an order, or contacting us.
1.1 You are responsible for maintaining the security of your account details and for any activity carried out through your account.
1.2 Please contact us as soon as possible if you believe your account or order information has been used without permission.
1.3 You must not use our website or services for any unlawful, misleading, abusive, fraudulent, harmful, or unauthorised purpose.
SECTION 2 - Our Products
We make reasonable efforts to display and describe our products accurately. However, furniture products may vary slightly due to the nature of materials, manufacturing, photography, lighting, and screen display.
2.1 Product colours, finishes, textures, grain patterns, dimensions, and appearance may vary slightly due to screen settings, lighting, photography, natural material variations, manufacturing differences, or product updates.
2.2 Product descriptions, prices, specifications, availability, and promotions may be updated from time to time without prior notice.
2.3 Furniture Now may discontinue products, limit quantities, correct product information, or update website content where necessary.
2.4 Please contact us before placing an order if you need confirmation of a specific product detail, size, colour, finish, material, availability, or delivery requirement.
SECTION 3 - Orders
When you place an order, you are making an offer to purchase. An order is not confirmed until payment has been received and Furniture Now has accepted the order.
3.1 Furniture Now may accept, decline, cancel, or amend an order where necessary, including where there is a pricing error, stock issue, supplier issue, payment issue, delivery issue, product information error, system error, or other reasonable reason.
3.2 Please review your order carefully before submitting it. Once an order has been accepted, prepared, dispatched, delivered, collected, or specially arranged, we may not be able to cancel or amend it.
3.3 If we need to make a change to, decline, or cancel an order, we will attempt to contact you using the email address, phone number, billing address, or delivery details provided at the time of order.
3.4 Purchases are subject to our separate Return and Refund Policy.
SECTION 4 - Prices and Billing
Prices are shown in New Zealand dollars, and all transactions are billed in New Zealand dollars unless otherwise stated.
4.1 Prices, discounts, delivery charges, and promotions may change without prior notice.
4.2 The final price payable will be shown at checkout or confirmed by Furniture Now before the order is accepted.
4.3 Prices shown on our website may differ from prices offered in-store, through third-party platforms, or during separate promotional campaigns.
4.4 Customers must provide accurate billing details, contact information, delivery information, and payment information when placing an order.
4.5 Furniture Now may contact the customer if additional information is required to confirm an order, verify payment details, or arrange delivery.
4.6 If a pricing error, product information error, system error, or checkout error occurs, Furniture Now reserves the right to correct the error and contact the customer before processing the order.
SECTION 5 - Payment Policy
All payments must be made in full before goods are released, dispatched, delivered, collected, or specially arranged, unless otherwise agreed by Furniture Now.
Every online payment transaction processed through Furniture Now takes place in a secure checkout environment. Payment information is handled securely through our payment providers, banks, or authorised payment gateways. Furniture Now does not store your full credit card details after your payment has been processed.
Furniture Now accepts several payment methods, including:
| Payment Method | Availability |
|---|---|
| Visa | Available where supported |
| Mastercard | Available where supported |
| PayPal | Available online where supported |
| Afterpay | Available online or in-store where supported |
| Bank Transfer | Available where approved by Furniture Now |
5.1 Payment options may vary depending on the order type, purchase amount, sales channel, payment provider availability, and any fraud prevention or verification requirements.
5.2 A 2%–3% surcharge may apply to credit card payments: 2% for standard credit cards, 2% for company or premium credit cards, and 3% for international or platinum credit cards.
5.3 All payments are subject to approval by the relevant payment provider, bank, card issuer, or finance provider.
5.4 Furniture Now is not responsible for delays, declined payments, failed transactions, chargebacks, payment holds, or payment verification requirements caused by third-party payment providers.
5.5 Furniture Now may require payment confirmation before goods are released, dispatched, delivered, collected, or specially arranged.
SECTION 6 - Shipping and Delivery
Furniture Now delivers to most regions across New Zealand. Delivery areas, delivery fees, delivery time estimates, tracking information, additional delivery services, and carrier arrangements are set out in our separate Shipping Policy.
6.1 Customers should review the Shipping Policy before placing an order, especially for large furniture items, rural delivery addresses, upstairs delivery, assembly requests, access limitations, or special delivery requirements.
6.2 All delivery times are estimates only and cannot be guaranteed.
6.3 Furniture Now is not responsible for delays caused by stock availability, suppliers, carriers, weather, public holidays, access issues, customer availability, incorrect delivery information, or events outside our reasonable control.
SECTION 7 - Returns, Refunds and Exchanges
Returns, refunds, exchanges, after-purchase service, and storage conditions are set out in our separate Return and Refund Policy.
7.1 Customers should review the Return and Refund Policy before placing an order.
7.2 Please choose carefully, as refunds are normally not given for change of mind or incorrect selection unless approved by Furniture Now or required by law.
7.3 Original purchase receipts must be provided for claims, returns, exchanges, warranty claims, and after-purchase service requests.
SECTION 8 - Special Orders and Made-to-Order Arrangements
Furniture Now does not currently offer online pre-orders through furniturenow.co.nz unless this is clearly stated on the relevant product page or agreed by Furniture Now in writing.
8.1 Where a special order, supplier order, custom-made product, made-to-order product, or deposit arrangement is separately agreed, a minimum 50% deposit of the total order may be required unless otherwise agreed by Furniture Now.
8.2 Special-order, supplier-ordered, custom-made, and made-to-order products are normally NON-REFUNDABLE once the order has been placed, unless required by law.
8.3 Customers must check all product details carefully before confirming such orders, including size, colour, material, configuration, delivery address, and access requirements.
SECTION 9 - Furniture Care and Usage Guidelines
To maintain the appearance and performance of your furniture, customers should follow the care and usage guidelines provided with the product, shown on our website, or advised by Furniture Now.
9.1 Indoor furniture should not be placed outdoors or in excessively humid environments.
9.2 Prolonged exposure to direct sunlight or strong UV conditions may cause fading or material changes over time. Such changes are considered environmental wear rather than manufacturing defects and are not covered under warranty.
9.3 Normal wear and tear, including minor fading, softening of materials, or surface marks resulting from everyday use, are considered standard and are not manufacturing faults.
To help extend product life, we recommend:
• Avoiding prolonged direct sunlight exposure
• Using curtains, blinds, or protective coverings where possible
• Ensuring furniture is properly supported and used as intended
• Following any product-specific care instructions provided
9.4 Following these guidelines helps maintain product condition and supports valid warranty coverage.
SECTION 10 - Warranty
Our products come with a 12-month RTB warranty unless otherwise specified. RTB, Return to Base, means customers are responsible for returning goods to us, and we will repair or replace faulty products. A refund will be provided only if a replacement is not available.
10.1 Warranties cannot be transferred to anyone other than the original buyer.
10.2 Shipping fees, delivery fees, assembly fees, and service charges are non-refundable unless required by law.
10.3 Warranty terms may vary between products. Mattress warranties are as specified in the individual product descriptions.
10.4 Customers must check goods carefully upon receipt and report any defects found within 48 hours of receiving goods.
10.5 Non-structural defects such as scratches, marks, loose stitching, or cosmetic issues reported after 48 hours may not be covered under warranty.
10.6 Warranty does NOT cover unauthorised repairs, incorrect assembly, misuse, abuse, commercial use, or use of products for unintended purposes.
10.7 Warranty does NOT apply to clearance items, floor stock, repaired products, or products with defects disclosed to customers before purchase.
10.8 Warranty does NOT apply to products stored, assembled, installed, used, altered, or cleaned incorrectly, or cleaned using unsuitable cleaning methods or products.
10.9 Warranty does NOT cover normal wear and tear, cuts, scratches, impact damage, accidental damage, misuse, neglect, or damage caused by improper handling.
10.10 Warranty does NOT apply if products have been placed outdoors or in humid environments, except for outdoor furniture.
10.11 Warranty does NOT cover consequential or incidental damages.
10.12 Furniture Now will assess warranty claims based on the product condition, evidence provided, purchase date, warranty terms, and the nature of the issue.
10.13 Photos, videos, invoices, or other supporting information may be required as evidence for warranty or damage claims.
10.14 If a claim is covered under warranty, Furniture Now may provide inspection, repair, replacement, replacement parts, or another suitable remedy. This does not apply to repairs or alterations not authorised by Furniture Now.
10.15 Replaced parts become the property of Furniture Now.
10.16 Extra fees may apply where damage is caused outside warranty coverage.
SECTION 11 - Privacy
Personal information collected through our website or during the order process is handled in accordance with our Privacy Policy.
11.1 Because our website is powered by Shopify and may use third-party payment, delivery, marketing, analytics, or service providers, certain information may be processed by these providers where necessary to complete orders, provide services, operate the website, prevent fraud, or improve customer experience.
11.2 Customers should review our Privacy Policy to understand how personal information may be collected, used, stored, shared, and protected.
SECTION 12 - Relationship with Shopify
Our website is powered by Shopify, which helps us provide our online store and related services. Any sale or purchase made through our website is made directly with Furniture Now, not Shopify.
12.1 By using our website, you acknowledge that Shopify is not responsible for any sales, products, delivery, customer service, injury, damage, loss, or claim relating to your purchase from Furniture Now.
SECTION 13 - Third-Party Services and Links
Our website may include links, tools, payment options, finance options, apps, reviews, embedded features, or services provided by third parties.
13.1 Furniture Now is not responsible for the content, accuracy, availability, privacy practices, terms, or services of third-party websites or providers.
13.2 Customers should review the relevant third-party terms and policies before using third-party services, payment options, finance options, or external links.
SECTION 14 - Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, videos, layout, design, and branding, is owned by Furniture Now or used with permission.
14.1 You may not copy, reproduce, distribute, modify, publish, display, sell, extract, or use any part of our website content for commercial purposes without our prior written consent.
SECTION 15 - Customer Feedback and Reviews
If you submit reviews, comments, photos, feedback, suggestions, or other content to Furniture Now, you confirm that the content is accurate, lawful, and does not infringe the rights of any other person.
15.1 Furniture Now may use customer feedback, reviews, photos, or submitted content for business, customer service, marketing, website improvement, or product improvement purposes where permitted by law.
15.2 Furniture Now may monitor, edit, remove, or decline to publish content that we consider unlawful, misleading, abusive, offensive, defamatory, inappropriate, irrelevant, or in breach of these Terms.
SECTION 16 - Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, availability, delivery charges, transit times, product images, or other information.
16.1 Furniture Now reserves the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders where necessary, including after an order has been submitted.
SECTION 17 - Prohibited Uses
Customers must not use our website or services for unlawful, misleading, abusive, fraudulent, harmful, or unauthorised purposes.
17.1 You must not attempt to interfere with the website, bypass security features, upload malicious code, collect personal information from others, copy website content, misuse payment systems, place false orders, impersonate another person, send spam, scrape data, or use automated tools in a way that may harm Furniture Now, Shopify, or other users.
17.2 Furniture Now may suspend, cancel, refuse, or restrict access to the website, services, accounts, or orders where we reasonably believe these Terms have been breached.
SECTION 18 - Disclaimer and Limitation of Liability
To the fullest extent permitted by law, Furniture Now is not liable for indirect, incidental, special, or consequential loss arising from the use of our website, services, or products.
18.1 Nothing in these Terms limits or excludes any rights, remedies, or guarantees that cannot be excluded under New Zealand law.
SECTION 19 - Indemnity
You agree to indemnify Furniture Now, its staff, contractors, service providers, and partners against losses, claims, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of our website, unlawful conduct, or violation of another person’s rights.
SECTION 20 - Termination
Furniture Now may suspend, restrict, or terminate access to the website, services, accounts, or orders where we reasonably believe these Terms have been breached, our services have been misused, payment has failed, fraudulent activity is suspected, or access creates risk to Furniture Now, Shopify, or other users.
20.1 Any obligations that by their nature should continue after termination will continue, including payment obligations, intellectual property rights, limitation of liability, indemnity, privacy, governing law, and any terms relating to completed purchases.
SECTION 21 - Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.
21.1 The remaining parts of these Terms will continue to apply.
SECTION 22 - Waiver and Entire Agreement
If Furniture Now does not immediately enforce any part of these Terms, this does not mean we have waived our right to enforce it later.
22.1 These Terms, together with any policies referenced on our website, form the agreement between you and Furniture Now regarding your use of our website and services.
SECTION 23 - Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
23.1 Furniture Now may transfer, assign, or delegate these Terms, or any rights and obligations under these Terms, where reasonably necessary for business operations, restructuring, service provision, or legal compliance.
SECTION 24 - New Zealand Sales Only
Information on this website applies to New Zealand customers and is governed by New Zealand law.
24.1 Prices are shown in New Zealand dollars, and all transactions are billed in New Zealand dollars unless otherwise stated.
24.2 Furniture Now does not currently offer website sales for delivery outside New Zealand unless separately agreed in writing.
SECTION 25 - Governing Law
These Terms of Service are governed by the laws of New Zealand.
25.1 Any dispute relating to these Terms, our website, our services, or purchases from Furniture Now will be handled in accordance with New Zealand law.
SECTION 26 - Changes to These Terms
Furniture Now may update these Terms of Service from time to time. Any updates will be posted on this page.
26.1 Customers are encouraged to review this page regularly for the latest version.
26.2 Your continued use of our website or services after any updates means you accept the updated Terms of Service.
SECTION 27 - Contact Information
Questions about these Terms of Service should be sent to our customer support team.
Phone: 09 415 4368
Email: customerservice@furniturenow.co.nz
Website: furniturenow.co.nz
Address: 48 Wilkinson Road, Ellerslie, Auckland 1060, New Zealand
