Shipping policy

Delivery
We deliver to most regions across New Zealand. Delivery fees vary depending on location, distance, product size, order size, and delivery requirements. Delivery within selected Auckland metropolitan areas normally starts from $99. Final delivery fees may vary depending on the delivery address, distance, product size, order size, and any additional service requirements.

For areas outside Auckland, large items are normally delivered by Mainfreight, and small items may be delivered by NZ Post where suitable. Delivery fees outside Auckland are calculated based on the carrier’s freight charge from Auckland to the customer’s delivery address.

Purchased goods are normally delivered between approximately 8am and 5pm. For Auckland local deliveries, our delivery team will contact customers to arrange a suitable delivery day and estimated delivery time window. Auckland local delivery is normally scheduled as follows:

Area	Normal Delivery Day
Central Auckland	Saturday
North Shore	Saturday
West Auckland	Saturday
East Auckland	Sunday
South Auckland	Sunday

Delivery schedules may vary due to stock availability, delivery volume, public holidays, weather, traffic, access issues, or other circumstances outside our control. If evening delivery is requested, we will try our best to match the preferred time where possible. However, evening delivery cannot be guaranteed. Please leave your preferred delivery time or special delivery request in the order notes at checkout.

If customers fail to accept the goods when delivery arrives, re-delivery fees may apply depending on the location, distance, and carrier charges. Alternatively, customers may choose to pick up from our store or warehouse by arrangement. Any damage in transit must be reported to both the carrier and Furniture Now within 24 hours of receiving the goods.

Additional Services & Charges
Extra fees may apply for express or same-day delivery, carrying goods upstairs or into lifts, assembly, cardboard removal, disassembly of old furniture, difficult access, long-distance carrying, or special delivery requests. Charges may vary depending on the size, weight, quantity of products, delivery address, property access, and service requirements.

Shipping Fee Calculation
The shipping fee depends on the weight and size of the items, delivery distance, carrier charges, and any additional service requirements.

Delivery Area	Shipping Method	Cost From
Selected Auckland metro areas	Furniture Now local delivery team	From $99
Outside Auckland - large items	Mainfreight	Calculated based on freight charge from Auckland to customer’s address
Outside Auckland - small items	NZ Post, where suitable	Calculated based on parcel size, weight, and destination

If you cannot see the shipping fee calculation result from the online store shopping cart, or if your place may not be covered by the standard shipping area, please contact us with your full name, shipping address, telephone number, email address, and the items you would like to purchase. We will provide a manual shipping fee quotation.

Delivery Time
Delivery time depends on the delivery address, stock availability, product size, order size, and the carrier used.

Area / Carrier	Estimated Transit Time
Auckland local delivery	Arranged by Furniture Now’s local delivery team
Mainfreight deliveries outside Auckland	Depends on destination, carrier schedule, and freight service availability
NZ Post small-item deliveries	Depends on destination, parcel service, and carrier schedule

For Auckland local deliveries, Furniture Now uses its own local delivery team where possible. For areas outside Auckland, large items are normally delivered by Mainfreight, and small items may be delivered by NZ Post. Transit times may vary depending on the destination, service availability, rural delivery requirements, weather, public holidays, and carrier workload. All delivery times provided are estimates only and cannot be guaranteed.

Tracking & Delivery Updates
Once you have placed an order, we will contact you by email or phone to confirm your order details and provide delivery information where available. For online orders, we will send updates by email, including the estimated delivery arrangement or tracking details where applicable. If you have not received a delivery update, please contact our customer support team.

For orders delivered by Mainfreight or NZ Post, tracking details may be provided once the item has been dispatched. For Auckland local deliveries handled by Furniture Now’s own delivery team, we will contact customers directly by email or phone with delivery arrangements.

Order Cut-Off Time
Orders can be placed online at any time. Delivery arrangements, shipping quotations, and order processing are handled during business hours. Orders placed outside business hours, on weekends, or on public holidays may be processed on the next business day.

What Time Will My Order Be Delivered?
For Auckland local deliveries, deliveries are normally made between 8am and 5pm. Furniture Now and its delivery partners are unable to guarantee an exact delivery time. We will try our best to provide an estimated delivery time window where possible.

If you require evening delivery or have a preferred delivery time, please leave a note at checkout or contact us after placing your order. We will try our best to accommodate your request, but this cannot be guaranteed.

Signature on Delivery
Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, please contact us before delivery to discuss suitable options. For carrier deliveries, a signature may be required. If you choose to have goods left in a safe place, this must be arranged with Furniture Now or the carrier in advance and may be at the customer’s own risk. Delivery to a PO Box is not permitted for furniture orders or large items.

I Will Not Be Home on the Scheduled Delivery Date
If you will not be home on the scheduled delivery date, please contact us as soon as possible. For Auckland local deliveries, we may be able to reschedule your delivery, but additional delivery fees may apply. For deliveries handled by Mainfreight or NZ Post, customers may need to contact the carrier directly to arrange re-delivery or follow the carrier’s instructions.

If You Have Any Further Questions
If you have any further questions about delivery, shipping fees, tracking, delivery time, or order status, please reach out to our customer support team. Our customer service team will aim to respond within 3 business days.

Phone: 09 415 4368
Email: customerservice@furniturenow.co.nz
Website: furniturenow.co.nz
Address: 48 Wilkinson Road, Ellerslie, Auckland 1060, New Zealand