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Refund policy

Policy of Refund, Exchange, After-Purchase Service and Storage

The original purchase receipt must be provided to be eligible to make claims.

Refund

Please choose carefully as refunds are NOT normally given if you have changed your mind or made a wrong selection.

  1. When refund is made, all remaining funds will be transferred to shop credit in all cases.
  2. Full Payments or deposits will be transferred as shop credit if a notice is given 24 HOURS AFTER PURCHASE (NOT include custom orders). A 10% restocking fee of purchase price may be charged if customer fails to notify the store in time.
  3. If request is made after delivery, a restocking fee of 10% of purchase price, costs of pick up items and carry them downstairs (if applicable) will be charged, if the delivered items are in original packages.
  4. If request is made after delivery, a restocking fee of 25% of purchase price, costs of pick up items, disassembly of assembled furniture and carry downstairs (if applicable) will be charged, if the delivered items are NOT in original packages or USED.
  5. Costs of delivery, assembly and deliver upstairs (if applicable) for the purchased goods are NON-REFUNDABLE.
  6. Mattresses that are opened and used are NOT eligible for refund.

 

Exchange

  1. No extra payment will be asked other than price differences for exchange of products if a notice is given 2 DAYS BEFORE delivery (NOT include custom orders), 10% restocking fee may be charged if the customer fails to notify the store in time.
  2. Requests made after delivery will incur a restocking fee of 10% of purchase price, costs of re-delivery, deliver upstairs and assembly (if applicable) in addition to price difference, if the delivered items are in original packages.
  3. Requests made after delivery and purchased items are NOT in original packages or USED, a re-stocking fee of 25% of purchase price, disassembly of assembled furniture, carry items downstairs (if applicable) will be charged in addition to the costs of b.
  4. Mattresses that are opened or used are NOT eligible for exchange.