Response to Covid-19 L3 restrictions

COVID-19 Alert Level 3 Update

Order collection and home delivery

All Auckland Furniture Now stores are now closed to the public in line with the New Zealand Government’s action to manage COVID-19. However, our stores in Hamilton and Whangarei will remain open and continue to trade under the level 2 guidelines. Furniture Now are in full support of the actions taken to contain the spread of COVID-19. The health and safety of the Furniture Now team and our customers are still our priority. This is an evolving situation and we will continue to communicate changes as they are confirmed.

Our Auckland stores will remain closed during COVID-19 Alert Level 3 taking effect at 12.00pm on 12 August but our online shop will continue to trade. Due to the significant order volumes expected in the first a couple of days during Alert Level 3, there may be some delays in processing your orders and request. We will do our best to process your orders as quickly as possible.

Home delivery – our team will contact you and confirm a delivery date with you. To stay in line with the New Zealand Government’s requirement of safe practices, we will only provide contactless delivery service, i.e. deliver to door or garage. Delivery carriers will NOT deliver your furniture into your house, unpack or assemble your furniture.

Collection from warehouse (38 Dalgety Drive, Wiri, Auckland) Please make sure you come with your vehicle and helpers as only contactless collection service will be offered and you need to load your order by yourselves. 
Collection from store Unfortunately all stores will remain closed at Alert Level 3. We are unable to fulfill your order from any of the stores. Alternatively, please contact us if you want to collect your order from our warehouse instead and we will make the changes and confirm a collection window with you. Otherwise, we will contact you as soon as your order is ready for collection at the store.

Online orders made during Alert Level 3

As our online shop continue trading, we will process your order as it comes through. Please allow 3-5 days to fulfill your order and we provide you with a couple of options to receive your order.

Home deliveryTo stay in line with the New Zealand Government’s requirement of safe practices, we will only provide contactless delivery service, i.e. deliver to door or garage. Delivery carriers will NOT deliver your furniture into your house, unpack or assemble your furniture.

 Collection from warehouse (38 Dalgety Drive, Wiri, Auckland)  Please discuss pick up arrangements with our online support team before you arrange pick up. Please make sure you come with your vehicle and helpers as only contactless collection service will be offered and you need to load your order by yourselves.