Refund Policy - Instore Purchases

We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully. However, if you are not fully satisfied with your purchase, please contact us as soon as possible to discuss your concerns. We may, at our discretion, and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated costs of all product exchanges or returns will be met by the customer.

Goods specially ordered in our custom-made range are non-returnable.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Refunds will be issued at the discretion of Furniture Now.
Refunds will normally be processed within seven to ten (7-10) business days.

* THERE WILL BE NO CASH REFUNDS. All refunds over $500 will be refunded by internet transfer into the bank account provided. Please email your refund details including invoice number, item(s) to be refunded, the account name and number to receive the refund into. Refunds less than $500 can be processed on bank card in store, over the counter.

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